Your church meets the expecation

Your church scored 75%
75%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

  • Place
    73%
  • People
    59%
  • Processes
    60%
  • Program
    69%
# Name Place People Processes Program Avg (%)
1 Hunter Upton 80 65 70 85 75
2 Susannah 60 50 45 50 51
3 Jessica Terrell 80 65 55 80 70
4 Jonathan 70 55 70 60 64
Church Average 73 59 60 69 65%

Detailed Report:

Celebrate what you’re doing well
  1. 1. We intentionally station volunteers where guests will potentially make decisions.
  2. 2. People walk out of church feeling better than when they came in.
  3. 3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.


Focus on what needs immediate attention
  1. 1. We know the right volunteers are in the right places because guests frequently ask them for prayer.
  2. 2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
  3. 3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
  • Review current areas of great alignment
    • We intentionally station volunteers where guests will potentially make decisions.
      Absolutely true
  • Analyze potential areas for better alignment
    • It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
      • Hunter Upton Absolutely true
      • Susannah Unsure
      • Jessica Terrell Absolutely true
      • Jonathan Absolutely true
    • Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
      • Hunter Upton Unsure
      • Susannah Absolutely false
      • Jessica Terrell Absolutely true
      • Jonathan Absolutely false
    • The noise level in our building feels exciting but not overpowering.
      • Hunter Upton Absolutely true
      • Susannah Absolutely true
      • Jessica Terrell Absolutely true
      • Jonathan Unsure
    • Our parking lots, lobbies, and worship center are at or less than 80% full.
      • Hunter Upton Absolutely true
      • Susannah Absolutely true
      • Jessica Terrell Absolutely false
      • Jonathan Absolutely true
  • Celebrate current areas of great alignment
  • Analyze potential areas for better alignment
    • Our volunteers are well-trained and regularly show up on time.
      • Hunter Upton Absolutely true
      • Susannah Unsure
      • Jessica Terrell Absolutely true
      • Jonathan Absolutely true
    • Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
      • Hunter Upton Absolutely true
      • Susannah Unsure
      • Jessica Terrell Absolutely true
      • Jonathan Unsure
    • Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
      • Hunter Upton Unsure
      • Susannah Unsure
      • Jessica Terrell Absolutely true
      • Jonathan Unsure
    • Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
      • Hunter Upton Unsure
      • Susannah Unsure
      • Jessica Terrell Absolutely false
      • Jonathan Unsure
    • Our volunteers invite their friends to join their team.
      • Hunter Upton Unsure
      • Susannah Unsure
      • Jessica Terrell Absolutely true
      • Jonathan Unsure
  • Celebrate current areas of great alignment
    • Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
      Absolutely true
  • Analyze potential areas for better alignment
    • Volunteers are always well-informed and never tell me, “I didn’t know.”
      • Hunter Upton Unsure
      • Susannah Unsure
      • Jessica Terrell Absolutely false
      • Jonathan Unsure
    • People interested in volunteering are clear about their next steps and follow through on joining a team.
      • Hunter Upton Absolutely true
      • Susannah Unsure
      • Jessica Terrell Absolutely true
      • Jonathan Absolutely false
    • Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
      • Hunter Upton Absolutely true
      • Susannah Absolutely false
      • Jessica Terrell Absolutely true
      • Jonathan Absolutely true
    • Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
      • Hunter Upton Unsure
      • Susannah Absolutely false
      • Jessica Terrell Absolutely false
      • Jonathan Absolutely true
  • Celebrate current areas of great alignment
    • People walk out of church feeling better than when they came in.
      Absolutely true
  • Analyze potential areas for better alignment
    • We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
      • Hunter Upton Absolutely true
      • Susannah Unsure
      • Jessica Terrell Absolutely true
      • Jonathan Absolutely true
    • We understand our guests and their preferences – where they like to eat and what experiences they are used to.
      • Hunter Upton Absolutely true
      • Susannah Unsure
      • Jessica Terrell Absolutely true
      • Jonathan Unsure
    • We know the right volunteers are in the right places because guests frequently ask them for prayer.
      • Hunter Upton Unsure
      • Susannah Absolutely false
      • Jessica Terrell Unsure
      • Jonathan Absolutely false
    • We offer clear next steps to our guests to make it easier for them to connect with our church.
      • Hunter Upton Absolutely true
      • Susannah Unsure
      • Jessica Terrell Absolutely true
      • Jonathan Absolutely true

Team Average Urgency Score

Participant Votes
0
0
1
0
3
  • Not urgent
  • Hardly urgent
  • Unsure
  • Slightly urgent
  • Absolutely urgent
Hurdles
  • A plan
  • Willingness and commitment of those serving.
  • Many congregation members are stuck in older ways, so change is hard for them. We also don’t have a lot of diversity in our volunteers.
  • Clarity and a simple system that EVERYONE knows and can communicate. We are definitely taking steps in that direction.
Enablers
  • Better connection with people God is bringing to our church
  • Bad first experience means they never come back
  • We want to reach as many people as possible and make our church a warm, welcoming environment. With new staff and new ways of life due to covid, we have a unique opportunity to change the way we do things and reach more people than ever.
  • Having a great experience for guests is the surest way to help them connect with and follow Jesus moving forward.
assessment scores

Get your team ready for Decision Day
after all team members have taken the test.

Let's Debrief