Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. We know the right volunteers are in the right places because guests frequently ask them for prayer.
Focus on what needs immediate attention
1. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Team Average Urgency Score
- Not urgent
- Hardly urgent
- Slightly urgent
- Absolutely urgent
- to enhance our experience for our guest