Celebrate what you’re doing well
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. We intentionally station volunteers where guests will potentially make decisions.
3. We know the right volunteers are in the right places because guests frequently ask them for prayer.
Team Average Urgency Score
- Not urgent
- Hardly urgent
- Slightly urgent
- Absolutely urgent