Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. People walk out of church feeling better than when they came in.
3. Our volunteers are well-trained and regularly show up on time.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers invite their friends to join their team.
3. We intentionally station volunteers where guests will potentially make decisions.
Team Average Urgency Score
- Not urgent
- Hardly urgent
- Slightly urgent
- Absolutely urgent
- so we can serve them better