Celebrate what you’re doing well
1. Our volunteers are well-trained and regularly show up on time.
2. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
Team Average Urgency Score
- Not urgent
- Hardly urgent
- Slightly urgent
- Absolutely urgent
- Consistent volunteers will help solve this issue.
- We need to solve this problem to be guest friendly so people will return.