1. We intentionally station volunteers where guests will potentially make decisions.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.
Focus on what needs immediate attention
1. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
Review current areas of great alignment
It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
Absolutely true
We intentionally station volunteers where guests will potentially make decisions.
Absolutely true
Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
Absolutely true
The noise level in our building feels exciting but not overpowering.
Unsure
Our parking lots, lobbies, and worship center are at or less than 80% full.
Absolutely true
Analyze potential areas for better alignment
Celebrate current areas of great alignment
Our volunteers are well-trained and regularly show up on time.
Absolutely true
Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
Unsure
Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
Absolutely true
Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
Unsure
Our volunteers invite their friends to join their team.
Unsure
Analyze potential areas for better alignment
Celebrate current areas of great alignment
Volunteers are always well-informed and never tell me, “I didn’t know.”
Absolutely true
People interested in volunteering are clear about their next steps and follow through on joining a team.
Unsure
Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
Unsure
Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
Absolutely true
Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
Unsure
Analyze potential areas for better alignment
Celebrate current areas of great alignment
People walk out of church feeling better than when they came in.
Absolutely true
We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Absolutely true
We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Absolutely true
We know the right volunteers are in the right places because guests frequently ask them for prayer.
Unsure
We offer clear next steps to our guests to make it easier for them to connect with our church.
Absolutely true
Analyze potential areas for better alignment
Team Average Urgency Score
Participant Votes
0
0
0
0
1
Not urgent
Hardly urgent
Unsure
Slightly urgent
Absolutely urgent
Hurdles
Consistent servers who easily meet new people.
Enablers
It is not always easy to identify guests from members. Our welcome center could train what we are to do when guests identify they are new—such as ask for their contact telephone if they are willing. What are other questions we should ask when serving there— such as how did you find us? How do we best welcome guests?
assessment scores
Get your team ready for Decision Day after all team members have taken the test.
