1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. We intentionally station volunteers where guests will potentially make decisions.
3. People walk out of church feeling better than when they came in.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.
Review current areas of great alignment
It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
Absolutely true
We intentionally station volunteers where guests will potentially make decisions.
Absolutely true
Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
Absolutely true
Analyze potential areas for better alignment
The noise level in our building feels exciting but not overpowering.
Miranda Lerma Unsure
Tyrone P Jones Absolutely true
Marquia Horney Absolutely true
Our parking lots, lobbies, and worship center are at or less than 80% full.
Miranda Lerma Absolutely false
Tyrone P Jones Absolutely true
Marquia Horney Absolutely false
Celebrate current areas of great alignment
Our volunteers are well-trained and regularly show up on time.
Absolutely true
Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
Absolutely true
Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
Absolutely true
Analyze potential areas for better alignment
Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
Miranda Lerma Unsure
Tyrone P Jones Absolutely true
Marquia Horney Absolutely true
Our volunteers invite their friends to join their team.
Miranda Lerma Unsure
Tyrone P Jones Absolutely true
Marquia Horney Unsure
Celebrate current areas of great alignment
Volunteers are always well-informed and never tell me, “I didn’t know.”
Absolutely true
Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
Absolutely true
Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
Absolutely true
Analyze potential areas for better alignment
People interested in volunteering are clear about their next steps and follow through on joining a team.
Miranda Lerma Unsure
Tyrone P Jones Absolutely true
Marquia Horney Absolutely true
Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
Miranda Lerma Absolutely true
Tyrone P Jones Absolutely true
Marquia Horney Absolutely false
Celebrate current areas of great alignment
People walk out of church feeling better than when they came in.
Absolutely true
We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Absolutely false
We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Absolutely false
We offer clear next steps to our guests to make it easier for them to connect with our church.
Absolutely true
Analyze potential areas for better alignment
We know the right volunteers are in the right places because guests frequently ask them for prayer.
Miranda Lerma Unsure
Tyrone P Jones Absolutely true
Marquia Horney Absolutely true
Team Average Urgency Score
Participant Votes
0
0
1
1
1
Not urgent
Hardly urgent
Unsure
Slightly urgent
Absolutely urgent
Hurdles
I’d say just communication. Sometimes I don’t know the answer to a big question that has already had an answer for weeks and I didn’t know. The more clear we are to each other the better for everyone!
What problem are you referring to?
One thing that comes to mind. As we are growing and as our serve teams are growing. It is harder at times for people to identify guest if they do not come to our Connect Table.
Enablers
I believe that a place that has little to no confusion is a comforting and safe place to be. If there is anything that is unclear, those things should not only be solved but made better. ex: “WHAT age is allowed to be…” “WHO is allowed to be in this room…” etc. And how do we cater to that other party? When things are clear the first time there is no reason for the awkward conversation later! Also, it just makes it more comfortable for someone to return again!
What is the problem?
I selected unsure as we are guest ready :) Everyone on any team and all staff always sees guest as a priority.
assessment scores
Get your team ready for Decision Day after all team members have taken the test.
