Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
3. Our volunteers are well-trained and regularly show up on time.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
Team Average Urgency Score
- Not urgent
- Hardly urgent
- Slightly urgent
- Absolutely urgent