Your church meets the expecation

Your church scored 61%
61%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

  • Place
    71%
  • People
    71%
  • Processes
    68%
  • Program
    63%
# Name Place People Processes Program Avg (%)
1 Tammie Cutchen 60 70 60 65 64
2 Clay Dickinson 70 75 70 45 65
3 Leon Burdette 75 55 50 65 61
4 Stacy Roberts 85 95 80 70 83
5 Bryan Alderman 65 60 80 70 69
Church Average 71 71 68 63 68%

Detailed Report:

Celebrate what you’re doing well
  1. 1. We offer clear next steps to our guests to make it easier for them to connect with our church.
  2. 2. We intentionally station volunteers where guests will potentially make decisions.
  3. 3. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.


Focus on what needs immediate attention
  1. 1. We know the right volunteers are in the right places because guests frequently ask them for prayer.
  2. 2. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
  3. 3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
  • Review current areas of great alignment
    • It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
      Absolutely true
    • We intentionally station volunteers where guests will potentially make decisions.
      Absolutely true
  • Analyze potential areas for better alignment
    • Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
      • Tammie Cutchen Absolutely false
      • Clay Dickinson Unsure
      • Leon Burdette Absolutely true
      • Stacy Roberts Absolutely true
      • Bryan Alderman Absolutely false
    • The noise level in our building feels exciting but not overpowering.
      • Tammie Cutchen Absolutely true
      • Clay Dickinson Absolutely false
      • Leon Burdette Unsure
      • Stacy Roberts Unsure
      • Bryan Alderman Absolutely true
    • Our parking lots, lobbies, and worship center are at or less than 80% full.
      • Tammie Cutchen Absolutely false
      • Clay Dickinson Absolutely true
      • Leon Burdette Absolutely true
      • Stacy Roberts Absolutely true
      • Bryan Alderman Absolutely true
  • Celebrate current areas of great alignment
    • Our volunteers are well-trained and regularly show up on time.
      Absolutely true
    • Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
      Absolutely true
  • Analyze potential areas for better alignment
    • Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
      • Tammie Cutchen Absolutely true
      • Clay Dickinson Absolutely true
      • Leon Burdette Unsure
      • Stacy Roberts Absolutely true
      • Bryan Alderman Absolutely true
    • Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
      • Tammie Cutchen Absolutely false
      • Clay Dickinson Absolutely false
      • Leon Burdette Unsure
      • Stacy Roberts Absolutely true
      • Bryan Alderman Absolutely false
    • Our volunteers invite their friends to join their team.
      • Tammie Cutchen Absolutely true
      • Clay Dickinson Absolutely true
      • Leon Burdette Absolutely false
      • Stacy Roberts Absolutely true
      • Bryan Alderman Unsure
  • Celebrate current areas of great alignment
    • Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
      Absolutely true
  • Analyze potential areas for better alignment
    • Volunteers are always well-informed and never tell me, “I didn’t know.”
      • Tammie Cutchen Absolutely true
      • Clay Dickinson Absolutely true
      • Leon Burdette Unsure
      • Stacy Roberts Absolutely true
      • Bryan Alderman Absolutely true
    • People interested in volunteering are clear about their next steps and follow through on joining a team.
      • Tammie Cutchen Unsure
      • Clay Dickinson Unsure
      • Leon Burdette Absolutely false
      • Stacy Roberts Unsure
      • Bryan Alderman Absolutely true
    • Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
      • Tammie Cutchen Absolutely true
      • Clay Dickinson Absolutely true
      • Leon Burdette Unsure
      • Stacy Roberts Absolutely true
      • Bryan Alderman Absolutely true
    • Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
      • Tammie Cutchen Absolutely false
      • Clay Dickinson Absolutely true
      • Leon Burdette Unsure
      • Stacy Roberts Absolutely true
      • Bryan Alderman Absolutely true
  • Celebrate current areas of great alignment
    • We offer clear next steps to our guests to make it easier for them to connect with our church.
      Absolutely true
  • Analyze potential areas for better alignment
    • People walk out of church feeling better than when they came in.
      • Tammie Cutchen Absolutely true
      • Clay Dickinson Absolutely true
      • Leon Burdette Unsure
      • Stacy Roberts Absolutely true
      • Bryan Alderman Absolutely true
    • We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
      • Tammie Cutchen Unsure
      • Clay Dickinson Absolutely false
      • Leon Burdette Absolutely true
      • Stacy Roberts Absolutely true
      • Bryan Alderman Absolutely true
    • We understand our guests and their preferences – where they like to eat and what experiences they are used to.
      • Tammie Cutchen Unsure
      • Clay Dickinson Absolutely false
      • Leon Burdette Absolutely true
      • Stacy Roberts Unsure
      • Bryan Alderman Absolutely true
    • We know the right volunteers are in the right places because guests frequently ask them for prayer.
      • Tammie Cutchen Unsure
      • Clay Dickinson Absolutely false
      • Leon Burdette Absolutely false
      • Stacy Roberts Unsure
      • Bryan Alderman Absolutely false

Team Average Urgency Score

Participant Votes
0
0
0
1
4
  • Not urgent
  • Hardly urgent
  • Unsure
  • Slightly urgent
  • Absolutely urgent
Hurdles
  • Making time to organize training and finding the best trainer.
  • I support and understand the need to aim at the younger generations, but I think our church may be focusing too much on the next generation instead of focusing on Christ’s entire church body. All ages. I see hurdles down the road for middle age or older first timers visiting our church.
  • Leadership training and equipping.
  • For me, I’m not always good at knowing if somebody is new or not. I want to reach out but I struggle with this.
  • Leadership development
Enablers
  • Training is needed for First Impressions Team. So guest experience a warm, loving but not overbearing welcome.Door greeters talk too much among themselves which is not a warm welcome for guest. SMILES needed!
  • I think the statistics say that if you don’t get it right the first time you will likely never see that guest again.
  • Gospel impact!
  • People have a void to fill. It can only be filled by Jesus. Pointing someone to Christ is vital. It’s start with love. Making a guest welcome is where it starts.
  • Hospitality for the sake of the gospel.
assessment scores

Get your team ready for Decision Day
after all team members have taken the test.

Let's Debrief