Celebrate what you’re doing well
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. We know the right volunteers are in the right places because guests frequently ask them for prayer.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Focus on what needs immediate attention
1. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
2. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
Team Average Urgency Score
- Not urgent
- Hardly urgent
- Slightly urgent
- Absolutely urgent
- There tends to be cliques that keep people just hanging out with “their people instead of going and trying to include and talk to everyone at the group.
- Want to make sure that guests feel welcomed and not excluded.