1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. We know the right volunteers are in the right places because guests frequently ask them for prayer.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Focus on what needs immediate attention
1. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
2. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
Review current areas of great alignment
It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
Absolutely true
We intentionally station volunteers where guests will potentially make decisions.
Absolutely false
Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
Absolutely true
The noise level in our building feels exciting but not overpowering.
Unsure
Our parking lots, lobbies, and worship center are at or less than 80% full.
Absolutely true
Analyze potential areas for better alignment
Celebrate current areas of great alignment
Our volunteers are well-trained and regularly show up on time.
Unsure
Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
Absolutely false
Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
Absolutely true
Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
Absolutely false
Our volunteers invite their friends to join their team.
Absolutely true
Analyze potential areas for better alignment
Celebrate current areas of great alignment
Volunteers are always well-informed and never tell me, “I didn’t know.”
Unsure
People interested in volunteering are clear about their next steps and follow through on joining a team.
Unsure
Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
Unsure
Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
Unsure
Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
Absolutely false
Analyze potential areas for better alignment
Celebrate current areas of great alignment
People walk out of church feeling better than when they came in.
Absolutely true
We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Absolutely true
We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Unsure
We know the right volunteers are in the right places because guests frequently ask them for prayer.
Absolutely true
We offer clear next steps to our guests to make it easier for them to connect with our church.
Absolutely false
Analyze potential areas for better alignment
Team Average Urgency Score
Participant Votes
0
0
0
0
1
Not urgent
Hardly urgent
Unsure
Slightly urgent
Absolutely urgent
Hurdles
There tends to be cliques that keep people just hanging out with “their people instead of going and trying to include and talk to everyone at the group.
Enablers
Want to make sure that guests feel welcomed and not excluded.
assessment scores
Get your team ready for Decision Day after all team members have taken the test.
