Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.
Focus on what needs immediate attention
1. Volunteers are always well-informed and never tell me, “I didn’t know.”
2. We know the right volunteers are in the right places because guests frequently ask them for prayer.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
Team Average Urgency Score
- Not urgent
- Hardly urgent
- Slightly urgent
- Absolutely urgent