Your church meets the expecation

Your church scored 61%
61%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

  • Place
    68%
  • People
    58%
  • Processes
    55%
  • Program
    60%
# Name Place People Processes Program Avg (%)
1 Carissa 70 55 55 65 61
2 Becky Kiphart 50 55 50 45 50
3 Amber Gelbaugh 85 65 60 70 70
Church Average 68 58 55 60 60%

Detailed Report:

Celebrate what you’re doing well
  1. 1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
  2. 2. We intentionally station volunteers where guests will potentially make decisions.
  3. 3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.


Focus on what needs immediate attention
  1. 1. Volunteers are always well-informed and never tell me, “I didn’t know.”
  2. 2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
  3. 3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
  • Review current areas of great alignment
    • We intentionally station volunteers where guests will potentially make decisions.
      Absolutely true
  • Analyze potential areas for better alignment
    • It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
      • Carissa Absolutely true
      • Becky Kiphart Absolutely false
      • Amber Gelbaugh Absolutely true
    • Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
      • Carissa Unsure
      • Becky Kiphart Absolutely true
      • Amber Gelbaugh Absolutely true
    • The noise level in our building feels exciting but not overpowering.
      • Carissa Absolutely true
      • Becky Kiphart Unsure
      • Amber Gelbaugh Absolutely true
    • Our parking lots, lobbies, and worship center are at or less than 80% full.
      • Carissa Absolutely true
      • Becky Kiphart Absolutely false
      • Amber Gelbaugh Absolutely true
  • Celebrate current areas of great alignment
    • Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
      Absolutely true
    • Our volunteers invite their friends to join their team.
      Unsure
  • Analyze potential areas for better alignment
    • Our volunteers are well-trained and regularly show up on time.
      • Carissa Absolutely true
      • Becky Kiphart Absolutely false
      • Amber Gelbaugh Absolutely true
    • Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
      • Carissa Unsure
      • Becky Kiphart Absolutely true
      • Amber Gelbaugh Absolutely true
    • Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
      • Carissa Absolutely false
      • Becky Kiphart Unsure
      • Amber Gelbaugh Unsure
  • Celebrate current areas of great alignment
    • Volunteers are always well-informed and never tell me, “I didn’t know.”
      Absolutely false
    • Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
      Absolutely true
  • Analyze potential areas for better alignment
    • People interested in volunteering are clear about their next steps and follow through on joining a team.
      • Carissa Absolutely true
      • Becky Kiphart Unsure
      • Amber Gelbaugh Absolutely false
    • Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
      • Carissa Absolutely false
      • Becky Kiphart Absolutely false
      • Amber Gelbaugh Absolutely true
    • Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
      • Carissa Unsure
      • Becky Kiphart Unsure
      • Amber Gelbaugh Absolutely true
  • Celebrate current areas of great alignment
    • People walk out of church feeling better than when they came in.
      Absolutely true
  • Analyze potential areas for better alignment
    • We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
      • Carissa Absolutely true
      • Becky Kiphart Unsure
      • Amber Gelbaugh Absolutely true
    • We understand our guests and their preferences – where they like to eat and what experiences they are used to.
      • Carissa Unsure
      • Becky Kiphart Absolutely false
      • Amber Gelbaugh Unsure
    • We know the right volunteers are in the right places because guests frequently ask them for prayer.
      • Carissa Unsure
      • Becky Kiphart Absolutely false
      • Amber Gelbaugh Unsure
    • We offer clear next steps to our guests to make it easier for them to connect with our church.
      • Carissa Absolutely true
      • Becky Kiphart Unsure
      • Amber Gelbaugh Absolutely true

Team Average Urgency Score

Participant Votes
0
0
0
1
2
  • Not urgent
  • Hardly urgent
  • Unsure
  • Slightly urgent
  • Absolutely urgent
Hurdles
  • Stuck in former way of doing things. Also, multiple people overseeing different guest service roles.
  • training and resources
  • Staff members who have been here so long that they don’t understand the vision for change or the need to draw in new families and guests.
Enablers
  • The ministry of hospitality is a vital part of a thriving church and a key component to increase chances of someone to come to begin their journey with Jesus.
  • A lot of new guests lately
  • Since Covid, we have so many new people coming in the door, we want them to feel welcomed and loved!
assessment scores

Get your team ready for Decision Day
after all team members have taken the test.

Let's Debrief