Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
2. Our volunteers are well-trained and regularly show up on time.
3. Our volunteers invite their friends to join their team.
Team Average Urgency Score
- Not urgent
- Hardly urgent
- Slightly urgent
- Absolutely urgent
- Time, people and