Celebrate what you’re doing well
1. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
2. Our volunteers invite their friends to join their team.
3. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
Focus on what needs immediate attention
1. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
2. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
Team Average Urgency Score
- Not urgent
- Hardly urgent
- Slightly urgent
- Absolutely urgent