Celebrate what you’re doing well
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. We know the right volunteers are in the right places because guests frequently ask them for prayer.
Focus on what needs immediate attention
1. Our volunteers invite their friends to join their team.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
Team Average Urgency Score
- Not urgent
- Hardly urgent
- Slightly urgent
- Absolutely urgent