Detailed Report:
Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. The noise level in our building feels exciting but not overpowering.
Team Average Urgency Score
Participant Votes
0
0
1
0
0
- Not urgent
- Hardly urgent
- Unsure
- Slightly urgent
- Absolutely urgent