Detailed Report:
Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
Focus on what needs immediate attention
1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our volunteers invite their friends to join their team.
Team Average Urgency Score
Participant Votes
0
0
0
0
1
- Not urgent
- Hardly urgent
- Unsure
- Slightly urgent
- Absolutely urgent
- We are likely to receive guests this summer and need to be ready to offer a warm welcome.