Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. We intentionally station volunteers where guests will potentially make decisions.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Focus on what needs immediate attention
1. People interested in volunteering are clear about their next steps and follow through on joining a team.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
Team Average Urgency Score
- Not urgent
- Hardly urgent
- Slightly urgent
- Absolutely urgent