Celebrate what you’re doing well
1. Our volunteers are well-trained and regularly show up on time.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Team Average Urgency Score
- Not urgent
- Hardly urgent
- Slightly urgent
- Absolutely urgent