James Endrihs-1097 – Guest Ready Church

Your church scored 54%

54%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

Place

66%
People

74%
Processes

66%
Program

58%

#	Name	Place	People	Processes	Program	Avg (%)
1	Debbie	75	95	70	70	78
2	George	55	50	50	55	53
3	Cherie	75	90	80	55	75
4	James Endrihs	75	50	55	35	54
5	Peggy	50	85	75	75	71
	Church Average	66	74	66	58	66%

Detailed Report:

Celebrate what you’re doing well

1. People walk out of church feeling better than when they came in.
2. Our volunteers are well-trained and regularly show up on time.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.

Focus on what needs immediate attention

1. We know the right volunteers are in the right places because guests frequently ask them for prayer.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.

Review current areas of great alignment
- It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
  
  Absolutely true

Analyze potential areas for better alignment
- We intentionally station volunteers where guests will potentially make decisions.
  Debbie Absolutely true
  
  George Absolutely false
  
  Cherie Unsure
  
  James Endrihs Absolutely true
  
  Peggy Unsure
- Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
  Debbie Absolutely true
  
  George Unsure
  
  Cherie Absolutely true
  
  James Endrihs Absolutely false
  
  Peggy Absolutely false
- The noise level in our building feels exciting but not overpowering.
  Debbie Absolutely true
  
  George Unsure
  
  Cherie Absolutely true
  
  James Endrihs Absolutely true
  
  Peggy Absolutely true
- Our parking lots, lobbies, and worship center are at or less than 80% full.
  Debbie Absolutely true
  
  George Absolutely true
  
  Cherie Absolutely true
  
  James Endrihs Absolutely true
  
  Peggy Absolutely false

Celebrate current areas of great alignment

Analyze potential areas for better alignment
- Our volunteers are well-trained and regularly show up on time.
  Debbie Absolutely true
  
  George Unsure
  
  Cherie Absolutely true
  
  James Endrihs Absolutely true
  
  Peggy Absolutely true
- Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
  Debbie Absolutely true
  
  George Unsure
  
  Cherie Absolutely true
  
  James Endrihs Absolutely false
  
  Peggy Absolutely true
- Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
  Debbie Absolutely true
  
  George Unsure
  
  Cherie Absolutely true
  
  James Endrihs Absolutely true
  
  Peggy Absolutely true
- Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
  Debbie Absolutely true
  
  George Absolutely false
  
  Cherie Absolutely true
  
  James Endrihs Unsure
  
  Peggy Absolutely true
- Our volunteers invite their friends to join their team.
  Debbie Absolutely true
  
  George Absolutely true
  
  Cherie Absolutely true
  
  James Endrihs Absolutely false
  
  Peggy Absolutely true

Celebrate current areas of great alignment
- Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
  
  Absolutely true

Analyze potential areas for better alignment
- Volunteers are always well-informed and never tell me, “I didn’t know.”
  Debbie Absolutely true
  
  George Unsure
  
  Cherie Absolutely true
  
  James Endrihs Absolutely false
  
  Peggy Absolutely true
- People interested in volunteering are clear about their next steps and follow through on joining a team.
  Debbie Unsure
  
  George Unsure
  
  Cherie Absolutely true
  
  James Endrihs Absolutely false
  
  Peggy Absolutely true
- Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
  Debbie Unsure
  
  George Unsure
  
  Cherie Absolutely true
  
  James Endrihs Absolutely true
  
  Peggy Absolutely true
- Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
  Debbie Absolutely true
  
  George Absolutely false
  
  Cherie Absolutely false
  
  James Endrihs Unsure
  
  Peggy Unsure

Celebrate current areas of great alignment
- People walk out of church feeling better than when they came in.
  
  Absolutely true

Analyze potential areas for better alignment
- We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
  Debbie Absolutely true
  
  George Unsure
  
  Cherie Unsure
  
  James Endrihs Unsure
  
  Peggy Absolutely true
- We understand our guests and their preferences – where they like to eat and what experiences they are used to.
  Debbie Absolutely true
  
  George Unsure
  
  Cherie Unsure
  
  James Endrihs Absolutely false
  
  Peggy Unsure
- We know the right volunteers are in the right places because guests frequently ask them for prayer.
  Debbie Unsure
  
  George Unsure
  
  Cherie Absolutely false
  
  James Endrihs Absolutely false
  
  Peggy Unsure
- We offer clear next steps to our guests to make it easier for them to connect with our church.
  Debbie Unsure
  
  George Unsure
  
  Cherie Unsure
  
  James Endrihs Unsure
  
  Peggy Absolutely true

Team Average Urgency Score

Participant Votes

0

0

1

2

2

Not urgent
Hardly urgent
Unsure
Slightly urgent
Absolutely urgent

Hurdles

none
Inertia
I’m not sure. The military?

Enablers

To continue to make sure we are a welcoming place where guests would like to stay!
The fluctuation in our congregation

assessment scores

Get your team ready for Decision Day
after all team members have taken the test.