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Step
1
of
24
4%
Place
People
Processes
Program
1
/
20
It’s easy for guests to locate the parking lots, entrances,
restrooms, kids’ areas, and where to sit during service.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
2
/
20
We intentionally station volunteers where
guests will potentially make decisions.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
3
/
20
Our cleanliness, paint, fixtures, supplies,
and scents remind guests of a five-star hotel.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
4
/
20
The noise level in our building feels
exciting but not overpowering.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
5
/
20
Our parking lots, lobbies, and worship
center are at or less than 80% full.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
6
/
20
Our volunteers are well-trained
and regularly show up on time.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
7
/
20
Our volunteers have caught the vision cast by
leadership and are always enthusiastic to serve.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
8
/
20
Our volunteers have a healthy attitude of serving and
are prepared to go beyond just their scheduled time.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
9
/
20
Our volunteers save their conversations with friends
for after service and are actively on the lookout to
welcome new guests.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
10
/
20
Our volunteers invite their
friends to join their team.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
11
/
20
Volunteers are always well-informed
and never tell me, “I didn't know.”
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
12
/
20
People interested in volunteering are clear about their
next steps and follow through on joining a team.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
13
/
20
Our volunteers are empowered to make spontaneous
decisions without checking in with their team leader.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
14
/
20
Our children’s rooms are safe, clean, and organized,
so parents aren't forced to bring their kids to the service.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
15
/
20
Our volunteers and staff are easy to identify and are
able to provide answers when guests have questions.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
16
/
20
People walk out of church feeling better
than when they came in.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
17
/
20
We are intentional about serving high-quality coffee
and snacks so that our guests feel valued.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
18
/
20
We understand our guests and their preferences – where
they like to eat and what experiences they are used to.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
19
/
20
We know the right volunteers are in the right places
because guests frequently ask them for prayer.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
Place
People
Processes
Program
20
/
20
We offer clear next steps to our guests to make it
easier for them to connect with our church.
Absolutely false
Likely false
Unsure
Likely true
Absolutely true
THREE QUICK QUESTIONS BEFORE YOU GO
1
/
3
How urgently do you want to ensure
that your church is guest ready?
Not urgent
Hardly urgent
Unsure
Slightly urgent
Absolutely urgent
THREE QUICK QUESTIONS BEFORE YOU GO
2
/
3
What’s the biggest reason why your church
should consider solving this problem?
Type your response here
THREE QUICK QUESTIONS BEFORE YOU GO
3
/
3
What’s the biggest hurdle that stands in the
way of your church solving this problem?
Type your response here
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